This portfolio of work focuses on how I resolved systemic friction at Microsoft FastTrack. These initiatives, driven by my firsthand field experience, removed legacy workflow noise, simplified enablement systems, and improved how customer intent signals convert into action across the planning and delivery ecosystem.
Executive Summary
This collection of initiatives demonstrates my commitment to operational excellence driven by field-level insights. By shipping quick wins while methodically replacing inefficient legacy flows, I navigated internal resistance to deliver changes that measurably improved data reliability, targeting precision, and internal storytelling. The solutions were effective because I grounded them in real-world delivery scenarios and built them with empathy for the end user, which dramatically increased clarity, confidence, and consistency across teams.
- ➤Advocated as a field-informed PM to streamline systems that were outdated or ignored by leadership.
- ➤Balanced speed with clarity, building field empathy into every asset to reduce process friction and accelerate adoption.
- ➤Designed for long-term impact, focusing on data reliability and measurable lift in key operational metrics.