This portfolio of work focuses on how I resolved systemic friction at Microsoft FastTrack. These initiatives, driven by my firsthand field experience, removed legacy workflow noise, simplified enablement systems, and improved how customer intent signals convert into action across the planning and delivery ecosystem.
Core Problem
Inconsistent Data & Messaging
I found that critical data like nominations and feedback were not collected consistently, and customer-facing messaging lacked a standard voice, hurting targeting accuracy and creating duplicated effort.
High-Friction Workflows
I identified that legacy Dynamics 365 flows were inefficient and broke user focus, while a lack of structured rubrics for hiring led to inconsistent interview outcomes and high calibration overhead.
Low Participation & Enablement Gaps
I observed internal resistance to documentation and storytelling, which, combined with inconsistent onboarding for new teams, hindered organizational learning and readiness.
Strategic Objectives
- I eliminated unnecessary tasks and broken logic in Dynamics 365, redesigning from the field’s point of view.
- I reduced execution complexity by removing process friction from nomination, feedback, and storytelling loops.
- My focus was on delivering reusable, customer-ready content that scales across regions and products.
Key Initiatives
- Streamlined D365 tasks under change control with auditable diffs and rollback; list criteria used to define ‘unnecessary.’
- I designed a nomination and follow-up flow better aligned with CEM bandwidth and handoff patterns.
- I authored standardized scripts, email templates, FAQs, and modular playbooks for CEMs.
- I ensured every asset reflected Microsoft OKRs and supported asynchronous delivery to reduce training dependency.
- Near-zero ramp for new contributors using starter checklists and templates.
- My focus was on prioritizing clarity and sequencing to accelerate day-one readiness and participation.
- I developed role-relevant prompts and structured rubrics focused on system reasoning, not buzzwords.
- This enabled non-technical interviewers to confidently assess technical capability, improving consistency and reducing calibration time.
- I built a Power Automate flow triggered by file creation in a monitored OneDrive folder.
- I used Office Scripts to standardize font sizes to 18pt and autofit all columns/rows.
- This solution eliminated a major accessibility bottleneck for visually impaired team members.
Executive Summary
This collection of initiatives demonstrates my commitment to operational excellence driven by field-level insights. By shipping quick wins while methodically replacing inefficient legacy flows, I navigated internal resistance to deliver changes that measurably improved data reliability, targeting precision, and internal storytelling. The solutions were effective because I grounded them in real-world delivery scenarios and built them with empathy for the end user, which dramatically increased clarity, confidence, and consistency across teams.
- ➤Advocated as a field-informed PM to streamline systems that were outdated or ignored by leadership.
- ➤Balanced speed with clarity, building field empathy into every asset to reduce process friction and accelerate adoption.
- ➤Designed for long-term impact, focusing on data reliability and measurable lift in key operational metrics.