My Case Studies
A curated collection of case studies, AI prototypes, and strategic analyses demonstrating my approach to solving complex problems.
Microsoft Case Study: Driving Transformation at Microsoft FastTrack
A summary of how I led initiatives in strategic planning, process optimization, and AI automation to drive measurable business impact and operational maturity at Microsoft FastTrack.
Microsoft Case Study: M365 Support Leadership & Technical Enablement (Mural Consulting Corporation)
A case study on how I led international Microsoft 365 support operations, transforming frontline chaos into structured service by embedding data-driven coaching and redesigning technical enablement.
Microsoft Case Study: A Structured Interview Framework for Technical Roles
How I designed and launched a structured interview framework to improve hiring quality and consistency, enabling non-technical interviewers to confidently assess technical capability.
Product Design and AI Development: A User-Controlled, Privacy-First AI Toolkit
A personal project I built in Google Firebase Studio that serves as a multi-modal AI toolkit designed with a strict privacy-first architecture, storing all user data in-browser.
Product Design and AI Development: Form-to-Document AI Orchestration
How I delivered a modular AI pipeline using Power Automate and OpenAI to compile structured inputs into user-ready documents, with robust error handling and formatting control.
Product Design and AI Development: Frictionless E-commerce AI Concierge
A proof-of-concept AI concierge I designed to replace menus, filters, and checkout with a single, intelligent interface to reduce friction and recover lost revenue.
Product Design and AI Development: Task Management & Decision Support App
How I built a modular system to improve execution and reduce decision fatigue across high-friction workflows, focusing on clear prioritization and responsive task surfacing.
Enterprise UX Strategy Audit: ChatGPT’s GPT-5 UX Restrictions Retrospective
A detailed analysis of GPT-5's troubled launch, examining the UX restrictions, the root causes, and the path to reconciliation.
Enterprise UX Strategy Audit: A Persistent Knowledge Fabric for Enterprise AI
A proposal I developed for a persistent, scoped, and trust-centric document platform designed to unlock broad enterprise AI adoption for document-heavy use cases.
Enterprise UX Strategy Audit: Enhancing User Trust and Adoption in Notion AI
A strategic plan for improving AI adoption by enhancing user trust through better context management, featuring a low-lift, high-impact feature roadmap.
The AI Model Selection Guide: When to Use GPT-4o vs. GPT-o3
A no-nonsense guide to which AI model to use and when. Stop guessing, start choosing the right tool for the job.
Enterprise UX Strategy Audit: Notion's Mobile Typography as a Strategic Risk
An analysis of how Notion's desktop-first typography creates a high-friction mobile experience, threatening Gen Z adoption and creating competitive vulnerabilities.
Enterprise UX Strategy Audit: Optimizing Learner Fit, Trust, and Outcomes at Scale
A strategic plan for enhancing educational program effectiveness by focusing on learner fit, financial transparency, and career outcomes.
Enterprise UX Strategy Audit: A Proposal for Trust-Optimized AI Conversations
An analysis of why AI assistants that prioritize conversational ability can erode user trust and a proposal for a trust-optimized framework that gives users explicit control.
Enterprise UX Strategy Audit: A Definitive Architecture for Trustworthy AI
An analysis of why current AI control methods fail and how to build trustworthy, enterprise-grade AI using a supervisory Red Team Agent architecture.
Enterprise UX Strategy Audit: The Strategic Risks of Silent Feature Abandonment
An analysis of how failing to re-engage users after fixing buggy features quietly erodes strategic advantage and suppresses revenue growth in AI platforms.
Enterprise UX Strategy Audit: How a Superstore’s Broken Self-Checkout Erodes Trust
An analysis of the hidden ROI of customer trust and the strategic cost of misaligned security, using retail self-checkout as a case study.
Enterprise UX Strategy Audit: Risk Assessment of Efficiency-First Design
An evaluation of how design changes for efficiency can undermine user experience, brand equity, and long-term profitability, using Whirlpool appliances as an example.