My Case Studies
A curated collection of case studies, AI prototypes, and strategic analyses demonstrating my approach to solving complex problems.
Case Study: Agent Feedback Engine for High-Trust AI Feedback
A two-part series on designing and operationalizing a secure, high-trust AI system for analyzing customer feedback at Microsoft.
Microsoft Case Study: Driving Transformation at Microsoft FastTrack
A summary of how I led strategic initiatives in planning, process optimization, and AI automation to drive business impact at Microsoft FastTrack.
Microsoft Case Study: M365 Support Leadership & Technical Enablement (Mural Consulting Corporation)
How I transformed M365 support operations by implementing data-driven coaching and redesigning technical enablement for a global team.
Microsoft Case Study: A Structured Interview Framework for Technical Roles
I designed a structured interview framework to improve hiring quality and consistency for technical roles at Microsoft, enabling non-technical interviewers to assess technical capability.
Product Design and AI Development: A User-Controlled, Privacy-First AI Toolkit
A personal project: a multi-modal AI toolkit with a privacy-first architecture, storing all user data in-browser, built with Google Firebase Studio.
Product Design and AI Development: Form-to-Document AI Orchestration
I built an AI pipeline using Power Automate and OpenAI to compile structured inputs into user-ready documents, with robust error handling and formatting.
Product Design and AI Development: Frictionless E-commerce AI Concierge
A proof-of-concept AI concierge to replace e-commerce menus and checkout with a single, intelligent interface, reducing friction and recovering lost revenue.
Product Design and AI Development: Task Management & Decision Support App
I built a modular system to improve execution and reduce decision fatigue in high-friction workflows, focusing on clear prioritization and responsive task surfacing.
Enterprise UX Strategy Audit: ChatGPT’s GPT-5 UX Restrictions Retrospective
A retrospective on ChatGPT's GPT-5 launch, analyzing the UX restrictions, root causes, and the path to reconciliation.
Enterprise UX Strategy Audit: A Persistent Knowledge Fabric for Enterprise AI
A proposal for a persistent, scoped, and trust-centric document platform to unlock broad enterprise AI adoption for document-heavy use cases.
Enterprise UX Strategy Audit: Enhancing User Trust and Adoption in Notion AI
A strategic plan to improve AI adoption in Notion by enhancing user trust through better context management, with a low-lift, high-impact feature roadmap.
The AI Model Selection Guide: When to Use GPT-4o vs. GPT-o3
A no-nonsense guide on when to use GPT-4o vs. GPT-o3, helping you choose the right AI model for the job.
Enterprise UX Strategy Audit: Notion's Mobile Typography as a Strategic Risk
An analysis of how Notion's desktop-first typography creates a high-friction mobile experience, threatening Gen Z adoption.
Enterprise UX Strategy Audit: Optimizing Learner Fit, Trust, and Outcomes at Scale
A strategic plan to enhance educational program effectiveness by focusing on learner fit, financial transparency, and career outcomes.
Enterprise UX Strategy Audit: A Proposal for Trust-Optimized AI Conversations
An analysis of why conversational AI can erode user trust and a proposal for a trust-optimized framework that gives users explicit control.
Enterprise UX Strategy Audit: A Definitive Architecture for Trustworthy AI
An analysis of why current AI control methods fail and how to build trustworthy, enterprise-grade AI using a supervisory Red Team Agent architecture.
Enterprise UX Strategy Audit: The Strategic Risks of Silent Feature Abandonment
An analysis of how failing to re-engage users after fixing buggy AI features erodes strategic advantage and suppresses revenue growth.
Enterprise UX Strategy Audit: How a Superstore’s Broken Self-Checkout Erodes Trust
An analysis of the hidden ROI of customer trust and the strategic cost of misaligned security, using retail self-checkout as a case study.
Enterprise UX Strategy Audit: Risk Assessment of Efficiency-First Design
An evaluation of how efficiency-first design can undermine user experience and long-term profitability, using Whirlpool appliances as an example.