I designed and launched a structured interview framework to improve hiring quality and consistency across Customer Engagement roles. I created a toolset that enabled non-technical interviewers to confidently assess technical capability, without relying on jargon, checklists, or personal intuition.
Executive Summary
I developed this framework to solve a critical business need for consistent and effective technical hiring. By focusing on real-world scenarios and providing clear evaluation criteria, I empowered our teams to make better, more confident hiring decisions. My work increased clarity and consistency across interviewers and significantly reduced the friction and calibration time required during the hiring process.
- ➤I replaced subjective evaluations with a structured, scenario-based framework.
- ➤I enabled non-technical staff to assess deep technical skills confidently. In practice, this meant we could make the earliest interview rounds more technical without overloading senior engineers—non-technical interviewers use the framework to surface only the most promising candidates for deeper technical loops.
- ➤My initiative improved the consistency and quality of hiring decisions across the team.