I designed a revolutionary e-commerce concierge to cut abandonment by replacing menus, filters, and checkout with one AI-driven interface. My goal was to reduce friction, recover lost revenue, and simplify the path to purchase.
Executive Summary
This initiative serves as my blueprint for a frictionless, AI-native e-commerce experience. It demonstrates how a single conversational interface I designed can unify the entire buyer journey, drastically reducing the cognitive load and abandonment points inherent in traditional online stores.
- ➤Unified Journey: I designed the entire buyer journey—from discovery to checkout—to be completed within a single interface, eliminating tab switching and page reloads.
- ➤Frictionless Checkout Design: My prototype renders a mock payment interface directly within the chat, demonstrating a conversational path to purchase.
- ➤Reduced Cognitive Load: My system handles discovery, filtering, and support questions conversationally, speeding up purchase decisions and building user confidence.