Joseph Arnold's Portfolio
7+ years developing stakeholder aligned solutions. Currently building AI systems to drive efficiency and reduce cognitive load.
Microsoft FastTrack Agile Program Manager
Microsoft (via A.G. CONSULTING PARTNERS) | 2023 - PRESENT
Drove strategic planning, DevOps execution, campaign lifecycle standardization, and AI integration across high-impact, ambiguous initiatives.
Microsoft FastTrack Targeting Manager
Microsoft (via A.G. CONSULTING PARTNERS) | 2022 - 2023
Led onboarding and adoption efforts for Microsoft 365 across enterprise accounts, translating ambiguous feedback into actionable acceptance criteria and contributing to In-Product Experience optimization.
Microsoft Support Supervisor
MURAL CONSULTING CORPORATION | 2021 - 2022
Managed a 13-person support team serving international enterprise customers. Drove improvements in SLA KPIs, onboarding processes, and conflict resolution across high-pressure Microsoft 365 support scenarios.
Microsoft Support Ambassador
MURAL CONSULTING CORPORATION | 2018 - 2021
Led advanced issue resolution and Microsoft 365 adoption across global enterprise clients, combining root-cause problem solving with proactive education to reduce recurring incidents and drive platform confidence.
Product Systems Design
User flow planning, friction reduction, and low-overhead AI integration into real-world workflows.
Cross-Functional Stakeholder Alignment
Facilitated planning across Field, Engineering, and Executive stakeholders in complex Microsoft initiatives.
Executive Communication & Insight Delivery
Created decision-grade decks, dashboards, and reporting artifacts for leadership audiences.
Information Architecture & Decision Support
Structured presenter guides, documentation systems, and interview frameworks to reduce cognitive overhead and improve clarity.
Team Onboarding & Performance Coaching
Developed async coaching materials, ramp plans, and feedback loops to accelerate team readiness.
Agile Delivery & Azure DevOps
Backlog ownership, user story writing, and acceptance criteria definition in enterprise Agile teams.
Prompt Engineering & AI Interaction Design
Crafted prompts, system messages, and trust-first flows for internal AI concierge and triage tools.
Power Platform Development
Built automations in Power Automate, configured CRM workflows in Dynamics 365, and created Power BI dashboards. (PL-900, MB-910, MB-920)
Azure Cloud Fundamentals
Applied knowledge of Azure architecture, AI services, and data platforms to design scalable, compliant tooling. (AZ-900, AI-900, DP-900)
M365 Deployment & Admin Workflows
Planned and supported global rollouts of Intune, Defender, Exchange, Teams, and Viva, focusing on user adoption and system hygiene.
PowerShell Scripting
Automated workflows, diagnostics, and admin processes using CLI and scripted tools for client-side efficiency.
Enterprise Security Principles
Security+ certified with practical understanding of compliance, trust signaling, and risk mitigation in client-facing systems. (SY0-701)