Joseph Arnold's Portfolio
7+ years developing stakeholder aligned solutions. Currently building AI systems to drive efficiency and reduce cognitive load.
Microsoft FastTrack Agile Product Manager
Microsoft (via A.G. CONSULTING PARTNERS) | 2023 - PRESENT
Drove strategic planning, DevOps execution, campaign lifecycle standardization, and AI integration across high-impact, ambiguous initiatives.
Microsoft FastTrack Targeting Manager
Microsoft (via A.G. CONSULTING PARTNERS) | 2022 - 2023
Led onboarding and adoption efforts for Microsoft 365 across enterprise accounts, translating ambiguous feedback into actionable acceptance criteria and contributing to In-Product Experience optimization.
Microsoft Support Supervisor
MURAL CONSULTING CORPORATION | 2021 - 2022
Managed a 13-person support team serving international enterprise customers. Drove improvements in SLA KPIs, onboarding processes, and conflict resolution across high-pressure Microsoft 365 support scenarios.
Microsoft Support Ambassador
MURAL CONSULTING CORPORATION | 2018 - 2021
Led advanced issue resolution and Microsoft 365 adoption across global enterprise clients, combining root-cause problem solving with proactive education to reduce recurring incidents and drive platform confidence.
UX-First Product Thinking
Applied to AI systems, CEM tooling, and end user workflows to increase adoption and reduce friction.
Stakeholder Alignment & Program Strategy
Unified Field, Engineering, and XLT stakeholders on complex Microsoft initiatives.
Executive Presentation & Data Storytelling
Decks, dashboards, and reporting artifacts that shaped org-level decision-making.
Reducing Cognitive Load
Built executive presenter guides, structured CEM documentation, and technical interview frameworks to support complex decision-making and hiring clarity across diverse candidate pools.
Coaching & Performance Enablement
Developed ramp plans, personalized coaching guides, and async support content to boost team readiness.
Microsoft Azure DevOps
Backlog management, user story structuring, and defining measurable acceptance criteria in Agile delivery contexts.
AI UX Strategy and Prompt Engineering
Designed lightweight AI systems for process optimization, trust signaling, and customer feedback deduplication.
Microsoft Dynamics 365 and Microsoft Power Platform
Used to direct end user workflows, AI and automation integration, and MSFT internal reporting optimization. (MB-910, MB-920, PL-900, PowerApps, Power BI, Power Automate, Power Virtual Agent)
Microsoft Azure Platform (AZ-900, AI-900, DP-900)
Practical foundation in Azure cloud architecture and security principles, supporting informed design of scalable, compliant enterprise processes and tooling workflows.
Microsoft 365 Suite (Intune, Defender, Exchange, Teams, Viva)
Supported end-to-end deployment and end user adoption of Microsoft 365 workloads across global enterprise environments.
Microsoft PowerShell (CLI & Automation)
Used for troubleshooting and workflow automation across the wide range of personalized client use cases.
CompTIA Security+ (SY0-701)
Certified in enterprise security, including risk mitigation, compliance standards, and trust considerations in client ecosystems.